Privacy Policy
At JumpYard Portugal, Unipessoal Lda. (commercially referred to as JumpYard Portugal) we understand that the use of your personal data requires your trust.
JumpYard Portugal is determined to guarantee respect for the fundamental principles of data protection by not only being subject to the highest standards of privacy, but also by declaring that we will only use your personal data for clearly identified purposes and in accordance with the legally established rules for data protection.
The confidentiality and integrity of your personal data is one of our main concerns.
This Privacy Policy sets out how JumpYard Portugal uses and processes the personal data of current and potential customers and is made up of the following sections:
WHO ARE WE
JumpYard, Unipessoal Lda., with head office at Av. dos Cavaleiros 35, 2790-046 Carnaxide, registered at the Lisbon Commercial Registry Office – under the legal person number 516 485 105 (hereinafter only “JumpYard Portugal”).
WHAT ARE JUMPYARD PORTUGAL’S DIGITAL PLATFORMS?
JumpYard Portugal is represented on digital channels through:
www.jumpyard.pt – institutional website, where it presents and sells its services and products and which generates all reservations for access to the space.
WHO IS RESPONSIBLE FOR PROCESSING YOUR PERSONAL DATA?
JumpYard Portugal is responsible for processing the personal data of its customers and/or potential customers who fill in their details and submit the JumpYard Portugal Marketing Communications Consent Form.
JumpYard Portugal, through its Marketing Department, will also be responsible for processing the personal data of customers of the digital platforms indicated above and if they have consented to their communication under the terms of the JumpYard Portugal Individual Communication Consent Form.
JumpYard Portugal is aware of and complies with the rules for the processing of personal data, which are currently provided for in Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016.
HOW DO WE COLLECT YOUR PERSONAL DATA
Your personal data will be collected and processed in the following situations:
If you fill in your personal data and submit the Consent Form or subscribe to specific information on the JumpYard Portugal digital platforms; and/or
If you purchase and/or use a product or service on the JumpYard Portugal digital platforms. ; and/or
If you visit the space, through video capture by the video surveillance system.
FOR WHAT PURPOSES AND ON WHAT GROUNDS YOUR PERSONAL DATA MAY BE USED
Your personal data will be collected and used for Customer Support purposes; Marketing (communication of JumpYard Portugal information, services and products), under the strict terms selected by you in the JumpYard Portugal Individual Communication Consent Form and also for security analysis and employee training purposes.
Your personal data will only be used for the purposes indicated above.
Your data will not be passed on to others, nor will it be used for purposes other than those for which you have given us your consent.
In accordance with the data protection legislation in force in the European Union as of May 25, 2018 (Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016), the use of personal data must be justified by at least one legal basis for the processing of personal data. You can consult the explanation of the scope of each of these grounds.
*Legal grounds for processing personal data:
a) When you have given your consent to the processing of your personal data (for these purposes you will be presented with a consent form for the use of your data, which can be withdrawn later);
b) When the processing is necessary to enter into a contract with you or to carry it out;
c) When processing is necessary to comply with legal obligations to which JumpYard Portugal is subject;
d) When the processing is necessary to achieve a legitimate interest and our reasons for using it prevail over your data protection rights;
e) When processing is necessary for us to assert, exercise or defend a legal claim against you, us or a third party.
WHAT PERSONAL DATA MAY BE COLLECTED
The following categories of personal data may be collected through the channels and services described in this Privacy Policy:
DATA COLLECTED BY JUMPYARD PORTUGAL:
Personal information
Name, address, e-mail address, telephone contact, date of birth, tax number; company name.
Customer history
Offers received; purchase date, registration date, order date, delivery date; product and accessory purchase details; campaign/response history; complaint history.
Video capture
Video recording via the video surveillance system
DATA FROM APPLICATIONS, WEBSITES AND SOCIAL NETWORKS
If the customer has registered or authenticated, the following data can be used: average app usage (behavior within apps); location information; use of online entertainment; use of JumpYard Portugal’s website; use of JumpYard Portugal’s social networks (e.g. visits and posts on digital platforms).
JUMPYARD PORTUGAL DIGITAL PLATFORMS DATA
If you have registered on the JumpYard Portugal digital platforms (institutional website), the following data may be used: details of how you used the platform, the date and time and nature of your requests, your IP address, data about the device you use to interact with the platform used.
HOW WE KEEP YOUR PERSONAL DATA SECURE
We use a variety of security measures, including encryption and authentication tools, to help protect and maintain the security, integrity and availability of your personal data.
Although the transmission of data via the internet or website cannot guarantee complete security against intrusion, we and our service providers and business partners make every effort to implement and maintain security measures designed to protect your personal data in accordance with legally applicable data protection requirements. Among others, we have implemented the following measures:
Restricted personal access to your personal data based on the “need to know” criterion and only within the scope of the communicated purposes;
Transfer of collected data only in encrypted form;
Storage of highly confidential data (such as credit card information) only in encrypted form;
Protection of information technology systems through firewalls to prevent unauthorized access to your personal data; and
Permanent monitoring of access to information technology systems in order to prevent, detect and stop the misuse of your personal data.
If JumpYard Portugal subcontracts to other entities services that involve the transfer of personal data, these entities will be obliged to adopt the necessary technical and organizational measures in order to guarantee the protection of personal data against destruction, loss, alteration, disclosure, unauthorized access or any other type of illicit treatment.
HOW LONG WE KEEP YOUR PERSONAL DATA
We only keep your data for as long as is necessary for the purpose for which it was collected, applying information retention criteria appropriate to each processing and in line with applicable legal and regulatory obligations.
For the purposes described in this Privacy Policy (customer service and marketing) your personal data will be kept for a maximum period of 12 to 24 months, respectively, counted from the collection of your consent or the last contact made (whichever occurs last) and if, within this period, you have not withdrawn your consent. For the purposes of security analysis and employee training, the videos captured through the video surveillance system will be kept for a maximum of 30 days, after which time they will be destroyed, except in the case of legitimate use in administrative and judicial proceedings.
Under the terms of the applicable legislation, personal data that has been made anonymous so that the person is no longer identifiable or can no longer be identified is no longer considered personal data. For data to be truly anonymized, the anonymization must be irreversible.
Therefore, once the maximum retention period mentioned above has expired, your data will be rendered anonymous or, alternatively, destroyed in a secure manner.
WITH WHOM MAY WE SHARE YOUR PERSONAL DATA WITH AND HOW WE KEEP IT SAFE
JumpYard Portugal is a global company. As such, your personal data may be accessed by our suppliers or service providers located in countries outside the EEA (European Economic Area), for the purposes described in this Privacy Policy, where data protection legislation may be less stringent than that in force in the EEA.
We guarantee that your personal data that is exported outside the EEA will be processed in accordance with appropriate security measures.
Your personal data will be transferred to service providers located in the USA (United States of America) who have signed up to the EC-US Privacy Shield with the US Department of Commerce.
Please contact us (see next topic) if you would like to request information on the specific safeguards that have been applied to the export of your data to suppliers/service providers located outside the EEA.
Your personal data is stored on the secure servers of our suppliers/service providers and is accessed and used only in accordance with our policies and standards (or equivalent policies and standards of our suppliers/service providers).
JUMPYARD PORTUGAL CONTACTS
Data Protection Officer
E-mail: marketing@jumpyard.pt
JumpYard Portugal Customer Service.
E-mail: info@jumpyard.pt
HOW YOU CAN CHANGE OR WITHDRAW YOUR CONSENT – DIGITAL PLATFORMS
Consent can be revoked at any time. Please note that revocation only applies to future situations and does not have retroactive effect. Processing that took place before the revocation is not covered by it.
After revoking your consent, you will no longer be contacted or receive communications for the purposes described in this Privacy Policy.
To make any changes to your data (cancellation or editing) submitted to JumpYard Portugal, a link is provided in all email communications. The last Consent Form submitted to JumpYard Portugal will prevail over all previous ones.
Right of access, rectification, erasure, restriction of processing, objection to processing, request portability of your data:
You have the right, whenever you wish and free of charge, to ask JumpYard Portugal to:
– access the data you have provided
– request rectification of your data
– request the deletion of your data
– request the restriction of the processing of your data
– object to the processing of your data
– request the portability of your data to an entity indicated by you.
Please note, however, that if there is a legally imposed rule or obligation that overrides these rights, JumpYard Portugal will inform you of the impossibility of executing the request, indicating the respective grounds.
If you have any questions regarding our use of your personal data, you should first contact our customer service department here. Additionally, you can contact the Data Protection Officer.
If you consider that your data is not being processed in accordance with the applicable legislation, namely European and national, we remind you that you have the right to lodge a complaint with a supervisory authority (e.g. Comissão Nacional de Proteção de Dados – CNPD | Rua de São Bento, n.º 148, 3º, 1200-821 Lisboa | Tel.:+351 213928400 | Fax: +351 213976832 | e-mail: geral@cnpd.pt).
Revisions to the Privacy Policy
JumpYard Portugal reserves the right to make changes and/or revisions to this Privacy Policy at any time, and any changes and/or revisions will be duly communicated and posted on the website.
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